All Rights Reserved © Copyright 2011 - The Larry Williams Company  In this video, Larry Williams talks about his book Customer Service A to Z and what sets it apart from other books of it’s kind. Additionally, you will see “live” footage from actual seminars where he talks passionately about creating unique customer experiences. Watch as he motivates attendees to deliver the best customer service anywhere! This video is a must see for anyone passionate about being their personal best. Larry Williams delivers a powerful message that encapsulates everything that drives him to succeed. As a viewer, you will find yourself motivated and inspired to refocus your attention on achieving success in your personal life and business. This video will get you thinking differently about customer service. The first half of the video demonstrates a perception that many people have about customers. However, mid-way through the video, everything changes as a powerful message about customer care begins to take shape. This is a video series called “Jenny Gets It”. Like the book, Customer Service A to Z, it is based on the belief that common sense basics of customer service are not always followed in business today. The premise is, if a ten year old can understand this . . . then why can’t the average employee? It drives the point home that customer service can be greatly improved by fixing the minor imperfections in your customer service model. Customer Service A to Z Speaker Author Trainer