All Rights Reserved © Copyright 2011 - The Larry Williams Company  Foreword by Dick Clark From Author Larry Williams - For as long as I can remember, I was a fan of the program American Bandstand and its host Dick Clark.  This iconic entertainment legend has influenced and touched the lives of millions.  So too has the manner in which he has lived his life.  In a day and age where many celebrities attract attention for all the wrong reasons, Dick Clark has conducted himself with grace and dignity at every turn.  He embodies what “integrity” and “character” is all about and has been a role model for decades.  In short, he has paved the way for many, raised the bar of professionalism and left an indelible mark on our culture. I am honored that Dick Clark has embraced this book and has offered to write its Foreword.  I can think of no other individual who so personifies its subject matter as it pertains to ethical standards, personal improvement and positive image portrayal. “Customer Service A to Z is an invaluable piece of work for anybody who is interested in building a business upon good, solid sense.  In this brief but clear-cut guide, Larry Williams has outlined the basic steps that should be taken for success.”  - Dick Clark The full length Foreword is proudly featured in the book Customer Service A to Z.  Thank you Dick, for being such an inspiration and dear friend.  You have my unwavering admiration, appreciation and respect.  May you, and your lovely wife Kari, enjoy many years of good health and happiness! Customer Service A to Z Speaker Author Trainer