All Rights Reserved © Copyright 2011 - The Larry Williams Company  The DISCOVERY Workshop The DISCOVERY Workshop  is a detailed employee training  program that focuses specifically on building a rock solid  customer service model for your company. As the title implies,  employees will discover tips and techniques that utilize every  available resource to create a culture of excellence within the  workplace. Employees will have a clear understanding of what is expected of  them in the execution of their duties as customer service  representatives. Additionally, they will be acutely aware of  imperfections that may be creating negative perceptions with  customers.   In this workshop, employees will discover: • How every interaction leaves a lasting impression • How to read and interpret the facial, behavioral and physical signs a customer might be giving • When to lead, when to follow and when to get out of the way • Why a positive environment is key to a successful customer experience • Why personal ethics and values play a valuable role in employment, customer relations and career • That it takes “teamwork” to make the “dream work!” It is not uncommon to see customer service training take a back  seat to job responsibilities and other day-to-day duties within the  framework of a business  operation. Does this describe  your business? If so, it is  never too late to correct this.  Let customer service expert  Larry Williams offer your staff  techniques and solutions  that  will be extremely easy to  understand and implement.  Additionally, this workshop  will address conditions that  are often too difficult for most  employers and managers to discuss with their employees.   If you’re looking for a way to motivate your employees and get  them on the same page of embracing your vision for success,   The DISCOVERY Workshop  is the answer. Each workshop is fun,  entertaining, interactive and tailored specifically to your business.  Call today for rates and more details  Customer Service A to Z Speaker Author Trainer