All Rights Reserved © Copyright 2011 - The Larry Williams Company  About The Author In the 1980's, while most young adults his age were  living life carefree with little direction, Larry Williams was  focused on a career in journalism. After spending some  time in retail sales, he followed the vocation he studied  in college and landed an accounting position at the  Space Division of the Rockwell International  Corporation. It didn't take long for him to be promoted  through the ranks where he would soon be re-writing  accounting procedures and policies that would better  streamline the business practices internally used during  the implementation of the U.S. Space Shuttle Program.  By 1990, Williams had moved to Carson City Nevada where a chance  introduction to a general manager of a radio station changed everything. Though  he never actually applied for the job, he was offered the afternoon position of  hosting a radio show. Like he did at Rockwell, he swiftly re-invented his position  and introduced listeners and colleagues to new ideas that would challenge the  conventional programming. In addition to starting a successful small business, Williams continued to use his  popularity in radio to ramp up the journalism career he had always wanted. He  began writing for various local and national newspapers and magazines. He soon  gained a reputation for cutting-edge articles that focused on small business  development. This somewhat unintentional mentoring truly endeared Larry  Williams to many small businesses.  Within the community, Williams worked very hard to lend his talents to various  causes and programs. In 2006, he was awarded the prestigious Michael Butler  Humanitarian Award by the American Disc Jockey Association, for his  extraordinary efforts in community service. In 2010, he was spotlighted on the E!  Entertainment Television Channel (and other news outlets) for writing the 1991  song "Jaycee Lee" for kidnap victim Jaycee Lee Dugard, who was held in  captivity for eighteen years before her 2009 recovery which gained world wide  attention. Today, Larry Williams continues to spread a positive message of customer  service and employee development through his book Customer Service A to Z,  his Keynote Presentations and his popular Workshop Training Programs. As he  has done for more than twenty years, he continues to motivate and inspire people to follow their dreams, increase sales and productivity and establish a framework  of perfection that will improve their life and career. Customer Service A to Z Speaker Author Trainer