All Rights Reserved © Copyright 2011 - The Larry Williams Company  Customer Service A to Z is an edgy,  “tell it like it is” tutorial that will have  you rethinking everything you  thought you knew about customer  service. More than just the face-to-  face interactions, this book digs  deep and details consumer  perceptions that may be costing you  business. It is an excellent training guide for  managers and employees.  Within  seconds of picking up this book, you  will begin to develop a training  program that addresses the  imperfections that exist in your  current customer service model.  From the simple to the flagrant, this  book has it all and spells it out  clearer than any other book of  it's kind. Bottom line - it will be a  game changer for your business!  Customer Service A to Z Speaker Author Trainer